Booking & Payment

All online bookings must be paid in full at the time of booking, within timeframes detailed below. Failure to make payment will result in your booking been cancelled.

We will endeavour to respond to your booking request within two working days. Subject to availability, provisional confirmation of your booking will follow by email, including an invoice for immediate payment. PCDC is an advanced booking transfer service, offering you piece of mind guarantees as standard. We require payment in full within 48 hours of receipt of invoice. Your booking will be held for 48 hours, but after this will not be guaranteed, even if payment is subsequently received. You will receive a booking confirmation, cancellation, or refund, as appropriate via email.

 
Should any details on your booking confirmation sent by us be incorrect we must be informed immediately. We will not be held responsible for resulting errors, should you not comply with this request.

Online booking requests are accepted up to 7 days before your first journey. Please book early – but if your booking request is last minute and outside of this timeframe please call us. We may still be able to help.

If you have any queries or issues when making payments please call or email us.
 

Pricing
Our booking page details typical fares by destination as a guide. Your fare may differ, according to your location or additional requests made. The fare for your journey will be detailed in your provisional booking email and invoice, prior to payment.

 
Vehicles & Driver
We reserve the right to change your vehicle or driver allocated upon booking, where applicable, at any time prior to your journey, presuming your requirement on passenger numbers, luggage, journey and any special requests are met. In the event of this, you will be fully informed in advance. 

 

Luggage
Our standard luggage capacity allows for one suitcase and piece of hand luggage per passenger. Additional luggage or equipment carriage will be considered at our discretion, subject to vehicle capacity and possible additional cost. We will contact you by email or telephone prior to confirmation of your booking as necessary where requested by form. If requirements change after your booking is confirmed you must contact us prior to your journey with your request. We reserve the right to not transport additional luggage, where carriage has not been agreed prior to the journey.

Your driver will happily assist you with your luggage if required. However, it is your own responsibility to make sure that it is loaded/unloaded safely. The company will not be held responsible for the safety of or damage to luggage or other belongings or for any luggage or contents being left behind.

PCDC cannot accept responsibility for goods or belongings, lost, stolen or damaged whilst in the vehicle. We will not undertake the carriage of any goods or property of a hazardous, dangerous, inflammable, explosive or noxious nature, or are illegal to possess under existing English Law.

The provision of clauses above relating to luggage or personal belongings apply to liability for loss or damage to goods or property and do not apply to liability for death or personal injury.

 
Airport Pick-Ups
Due to airport security and parking restrictions we are unable to search the airport for you for pick-up. Please meet the driver at the designated meeting place, which will be detailed in your booking confirmation and/or pre-journey communications.

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We aim to ensure that timely communications between yourself and your driver minimise issues or confusion regarding delays and locating each other. PCDC will always monitor trackers for flight delays. Should you be delayed in the airport for any reason please call us or send a representative of your party to find your driver. We will wait for a minimum of one hour after a flight has landed, but reserve the right to leave after this, with no refund applicable, should reasonable communications or efforts to locate the driver not be made in good time.

PCDC will not be held responsible for any loss or damage if the online flight tracker does not correspond to real life events including, but not limited to, delays, change of destination airport, early arrival.

In the event of significant flight delay, that may impact on business operations beyond our reasonable built-in time buffers, we reserve the right to cancel your booking and provide a pro-rata refund for that booked journey.  In the event of a flight cancellation, we also reserve the right to cancel your booking and provide a pro-rata refund for that booked journey. However, we will always endeavour to meet your subsequent journey requirements in the above-mentioned circumstances or advise on alternative solutions as appropriate. It may be necessary for you to travel on an alternative vehicle or extend your waiting time. We appreciate your understanding in such rare and unexpected circumstances.

 

Journeys
The company can accept no responsibility for any unforeseeable occurrences resulting in late arrival at your destination. PCDC shall not be liable for any loss, damage, cost, or consequential loss arising from delays or lateness caused by traffic conditions, route changes, breakdown, accident, adverse weather conditions, or other circumstances beyond our reasonable control, and any arrival times provided are estimates only.  Your Travel/Holiday insurance may cover such occurrences.

Additionally the company shall not be liable for any loss and/or damage arising directly or indirectly from any act or omission on the part of the customer, or any clause, act or circumstance beyond our reasonable control, including any industrial action or labour dispute, governmental regulations, legal restrictions, embargoes, fire, flood, Act of God, any consequence of riot, war, invasion, act of foreign enemy, hostilities (whether war be declared or not) civil war, acts of terrorism, rebellion, military or usurped power, confiscation, requisition or destruction of or damage to property by or upon the order of or in the name of any Government or public local authority.

Requests for later pick-up times than we would normally recommend, if accepted by us, would be entirely at your own risk and we will not be held responsible for any late arrival at an airport/other destination.

Pick-up points, drop-off points and the route taken are entirely at the drivers’ discretion although they will make every reasonable effort to comply with the details as booked.

If you require assistance getting to and from the terminal building from your drop-off point please contact the airport directly to arrange this.

Although your driver will make every effort to pick-up & drop-off at a safe place, the company cannot accept responsibility for any injuries incurred whilst boarding or alighting the vehicle.

Please remain seated whilst the vehicle is in motion. The company will not accept responsibility for any accidents occurring through non-compliance with this request. Seat belts are provided in our vehicles and should be used to maximise safety. Failing to do so may result in any claims for injury caused by a road traffic accident being invalidated.

Where child seats are either provided by the company or brought by the customer, they are used at the sole discretion of the adult passenger accompanying the child who must satisfy themselves that the child seats and fixing are adequate. No responsibility can be accepted by the company for their use.

The vehicle must be kept clean at all times and customers are responsible for any damage they cause. We reserve the right to charge for vehicle repairs or cleaning if necessary.

 
There is no smoking, vaping, consumption of alcohol or non-prescription drugs allowed in our vehicles.

Drivers should not be harassed in any way or for any reason. Passengers causing a nuisance or bombarding the driver with complaints for any reason, such as to distract them are liable to be asked to remove themselves from the vehicle. Causing unnecessary stress for the driver is not in the interest of passenger safety. In the unlikely event that you have cause for complaint please contact PCDC after your journey is completed. We reserve the right to terminate any service only if our drivers are at risk or a passenger is behaving aggressively or causing a disturbance.

The driver is in complete charge of the vehicle. Should they consider that the safety of the passengers or vehicle could be compromised they are at liberty to take any action that they determine appropriate.

Cancellation 
Customers may cancel their booking at any time, but there will be a charge for cancellations made less than 24 hours before the scheduled pick-up time. If a customer wishes to cancel a booking more than 24 hours in advance, a full refund will be given. If the minimum notice is not given then PCDC reserves the right to charge a Cancellation Fee up to, but not limited to, the full cost of the job. If the minimum notice is not given then the company also reserves the right to charge for any charges incurred including, but not limited to, parking charges, waiting time charges, drop-off charges etc.

PCDC reserves the right to cancel the booking if no contact can be made with the customer via the contact details provided, between confirmation and pick-up, or at the pick-up location itself, within 15 minutes (pick-up within home catchment area), 1 hour (from flight landing at airport), or 30 minutes (elsewhere), whichever is applicable. The booking will be considered a ‘No Show’ in such circumstances.

If the Booking is a No Show then PCDC reserves the right to charge a Cancellation Fee up to, but not limited to, the full cost of the job, and charges incurred including, but not limited to, parking charges, waiting time charges or drop-off charges, etc.

 

Contracts & Licences 
As a licensed private hire vehicle operator, we enter into a contractual obligation as principal with the person making the private hire booking to provide the journey which is the subject of the booking. Leeds City Council is the licensing authority responsible for regulating private hire trades operating across its district under the legislative framework of the Town Police Clauses Act 1847 and Local Government (Miscellaneous Provisions) Act 1976. PCDC Transfers as an Operator, its vehicles and its drivers, are all licensed by Leeds City Council. 

Insurance 
PCDC Transfers holds Public Liability Insurance in accordance with legal and licensing regulations, and ensures appropriate insurance coverage is in place for all of our vehicles and drivers.

  
Complaints 
If you have a complaint about our services, please contact us as soon as possible via email or telephone, so that we can try to resolve the issue.

 
Changes to These Terms 
We reserve the right to make changes to these terms at any time. Any changes will be posted on our website and will become effective immediately. Your continued use of PCDC services after any changes have been made will be deemed to be your acceptance of the revised terms. 
 

Governing Law 
These terms and your use of PCDC services shall be governed by and construed in accordance with the laws of England and Wales.

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Airport Pick-Up Point Information

Manchester Airport Terminal 2: Exit the terminal and turn left, heading for the West Multi-Story Car Park - labelled P3 - and look for the Pick-Up Zone on the ground floor.

 

Manchester Airport Terminal 3: Exit the terminal and go to the T3 Multi-Story Car Park - labelled P14 - directly opposite and head for the Pick-Up Zone towards the rear.    

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Leeds Bradford International Airport Terminal Pick-Up: Exit the terminal and head for the Pick-Up Zone straight ahead.

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Leeds Bradford International Airport Free Pick-Up: Exit the terminal and turn right. Walk along pathway through the Mid-Stay Car Park to the Free 1hr Parking Pick-Up Zone.

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Prior to exiting any airport terminal building, once you have collected your luggage and cleared customs, please call your driver who will advise you where to meet your vehicle and time their arrival on-site appropriately.